Heavy Duty Trucking, May 2018
nicians performance and proficiency during his or her annual review The manager and technician compare their evaluations to set goals for the coming year Schillis compensation and training program is seeing positive results According to Rudisill the program has reduced cost per mile on several routes improved repair turnover time decreased the turnover rate among technicians and has increased young peoples interest in becoming technicians Yes there is a technician shortage in the industry but I dont think we feel it as much now as others do he says I think many companies in need of technicians are marketing for experience but we are taking a different approach We are growing our own technicians mentoring them along the way and seeing less turnover as a result Ramp up retention A critical piece for industry leaders is keeping the techs they have Penske focuses its attention on retention from a new hires first day says Gregg Mangione senior vice president of maintenance at Penske Penske has created an ambassadors program to ensure every new hire has a positive first day first week first month and first year This program pairs seasoned employees or ambassadors with new hires to take them through their first day and check in at regular intervals throughout the first year The first day experience is critical to retention Mangione says so Penske ensures new employees have a uniform and a locker ready upon arrival brings them in mid week when things are slower and makes sure to introduce them to the staff All this sounds simple but people want to know they have a place he says Penske also has developed a certified technician program where technicians can continue training to move up from a Technician 3 to a Technician 1 level This program serves two purposes One to get REDUCETOLL COSTS Manage toll violations Identify potential fraud Pinpoint excessive charges Drill down by vehicle Robust reporting engineLearn More prepass com hdt inform 877 847 5135ACTIONABLE DATA AT YOUR FINGERTIPS From left Jerry Brown a Tier 4 trailer mechanic with Schilli observes as shop manager David Northcut and Tier 5 truck technician and Jeff Rickey a Tier 5 senior truck technician review a repair on a transmission from one of the companys trucks PHOTOS SCHILLI TECHNICIANS MAY 2018 HDT 81 WWW TRUCKINGINFO COM
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